Effective date: November 1, 2026
These terms govern use of business.snowie.com, operated by Snowie Business Network, an authorized representative and distributor for Snowie, LLC ("we," "us," or "our"). The website currently serves customers in the United States and Canada. Contact ohio@snowie.com or use Support. Obtain specific instructions before sending a return.
Please read these terms before using our website or placing an order. Any separate written agreement you have with us, and the product, event, shipping, membership, or other terms specifically disclosed and accepted for a purchase, also apply. Mandatory legal rights are not excluded by these terms. If a separate written agreement conflicts with these terms, the separate agreement controls for its subject matter to the extent permitted by law.
You must have legal capacity to enter into an agreement and, when acting for a business, authority to act for it. Provide accurate information, protect your account credentials, and promptly report suspected unauthorized use. Do not impersonate another person, access accounts or systems without authorization, distribute malware, interfere with security or website operation, submit deceptive material, infringe others' rights, or use automated requests in a manner that disrupts the service.
We may restrict access reasonably necessary to address misuse, fraud, security, or a breach of these terms. A suspension does not remove rights or obligations arising from an existing order, including any remedy required by law.
Our educational articles, videos, calculators, estimates, and business planning recommendations provide general information. Estimates depend on the assumptions and inputs used and are not a promise of revenue, profit, financing, permits, business success, or suitability for a particular location. Your results may vary with costs, demand, operating practices, weather, regulations, and other conditions.
Confirm equipment suitability and applicable licensing, food safety, insurance, tax, employment, and local operating requirements with appropriate professionals or authorities. Automated search summaries may contain errors; consult the underlying product information or contact us before relying on an answer for a purchasing or safety decision.
Product descriptions, availability, and prices are shown on the applicable listing or quote. Prices are in U.S. dollars unless expressly stated otherwise. Taxes, shipping, and other charges are identified through checkout or a disclosed quote process. We do not authorize an undisclosed additional charge by these terms.
An order acknowledgment confirms receipt of your request. If an item is unavailable, a material error is discovered, or a change to the requested order is needed, we will contact you with the available options and obtain approval for material changes rather than silently substitute an item or price. Any amount due back for an order we cannot fulfill will be refunded as required by law.
Product-specific manufacturer warranties and applicable statutory rights govern warranty coverage. Contact us for the warranty applicable to an item before purchasing; this website's terms do not create a universal equipment warranty or waive a manufacturer's warranty.
Some equipment and large orders require an individually calculated freight quote. Where checkout offers the choice, you may pay for merchandise online and receive a separate shipping invoice, or select the disclosed option to pay after the shipping quote. Review the checkout instructions and final quote. Freight is not included merely because it is not yet calculated at checkout. Payment arrangements, shipping charges, and fulfillment requirements must be confirmed before release of the order. Pickup arrangements require confirmation with our team.
Any lead time or shipment promise must be based on the information available for your order. If we cannot ship within a promised time, we will provide the notices, choices regarding a delay or cancellation, and refunds required by applicable law. A shipping estimate does not waive those rights. Check the delivered shipment and report damage, shortages, or fulfillment problems promptly so we can assist; this request does not shorten a mandatory legal claim period.
Merchandise returns are governed by our Refund and Returns Policy, based on Snowie's published equipment and consumables policy. Review it before buying. Product-specific promises made for an accepted order and mandatory legal rights remain applicable.
For custom equipment, review the written quote and any order-specific production, cancellation, or deposit terms before authorizing the order. This website does not impose an additional undisclosed deposit-forfeiture or custom-order cancellation fee.
Any product-specific restriction or fee must be clearly disclosed before purchase and remain subject to mandatory legal rights. Contact Support with an order number before sending a return, so we can identify the order and provide the appropriate instructions.
Event dates, location, included activities, attendance eligibility, ticket price, and registration requirements are described on the relevant event page. The Snowie Symposium is described as an event for Snowie trademarked vendors; confirm eligibility before registering. Hotel reservations and third-party travel arrangements are separate purchases governed by those providers' terms unless expressly included in your ticket.
Tickets are nonrefundable when an attendee cancels or does not attend, except where required by law or expressly agreed in writing. Contact Support about any requested ticket transfer; a transfer is not automatically guaranteed.
If we cancel an event, we will refund the amount paid to us for its ticket. If we postpone an event or make a material change, we will explain the change and offer the option to accept it or request a refund of the affected ticket. These ticket remedies do not include separately purchased travel or lodging, except where applicable law requires otherwise.
Membership benefits, eligibility, duration, prices, and any renewal or cancellation conditions must be disclosed before enrollment. Using the website alone does not authorize a recurring charge. Any paid membership or automatic renewal requires the applicable advance disclosures and authorization.
The Vendor Locator helps visitors find independent vendors. Listings may change; contact a vendor directly to confirm location, hours, products, services, and availability. Purchases from an independent vendor are transactions with that vendor unless expressly stated otherwise. Maps, videos, external booking links, financing options, and third-party services are subject to the relevant provider's terms and privacy practices.
Website content and the Snowie marks are protected by applicable intellectual property laws. You may view and use educational resources for your own lawful business planning. Copying, republishing, selling, or using protected branding requires permission unless permitted by law or a separate license. Purchasing equipment or using this website does not itself grant a franchise, territory, or trademark license. Any vendor certification or brand-use permission requires the applicable separate agreement.
If you submit a review or other content for publication, submit only material you have the right to share and avoid disclosing another person's confidential or personal information without permission. You permit us to display and format that submission for the purpose for which you supplied it. We may moderate unlawful, abusive, deceptive, infringing, irrelevant, or privacy-invasive submissions. Do not post payment credentials or other sensitive information in public content.
Our Privacy Policy describes personal information handling. We aim to keep the website accurate and available, but maintenance, updates, and outages can occur. Contact Support if a technical problem affects an order or an accessibility barrier prevents you from using a feature.
Nothing in these terms excludes liability, warranties, or remedies that cannot lawfully be excluded, including applicable United States and Canadian consumer rights. These terms do not impose mandatory arbitration or a class-action waiver. Disputes remain subject to applicable law and the jurisdiction of a competent court.
We may update these terms prospectively by publishing the revised terms and effective date and providing further notice or consent where required. An update does not retroactively remove rights under a previously accepted order. Contact ohio@snowie.com or Support with questions.
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