Effective date: November 1, 2026
Snowie Business Network, an authorized representative and distributor for Snowie, LLC, serves customers in the United States and Canada. Contact ohio@snowie.com or Support with your order number before arranging a return. Do not send merchandise without return instructions.
Eligible commercial equipment has a 10-day return period measured from receipt. Concession buildings, trailers, carts, and food trucks are excluded. All other sales are final, subject to applicable legal rights and any purchase-specific promise that applies to your order.
Notify customer service within 10 days to obtain a return label. A refund follows receipt and inspection of the returned equipment. Shipping charges, including the return label, are deducted from the refund.
Equipment returned after the 10-day window incurs a 20% restocking charge. Equipment returns are not accepted beyond 30 days from receipt of the order.
Consumable products, including flavor concentrates and ready-to-use flavors, cannot be returned.
Report delivery shortages or damage within two days. After assessing the damage, customer service will arrange a return label when applicable. A replacement is dispatched once the carrier confirms that the return is in transit.
Check the product classification and written quote for custom equipment. Separate cancellation or deposit terms must be disclosed before order authorization; this policy does not create a new undisclosed fee. Event tickets have separate cancellation terms in the Terms of Use and event registration information.
This commercial return policy does not remove any warranty, defect remedy, or other right that applicable law does not allow us to exclude. Contact us promptly about a problem even if a commercial return window has passed.
Snowie Truck
Enclosed Trailer
Open Air Trailer
Cart
Tent