Effective date: November 1, 2026
Snowie Business Network, an authorized representative and distributor for Snowie, LLC ("we," "us," or "our"), operates business.snowie.com. This policy explains how we handle personal information through our website, store, business planning tools, support, memberships, vendor services, and events. The website currently serves customers in the United States and Canada.
For privacy questions or requests, email ohio@snowie.com and identify your message as a privacy request. You can also use our Support form. Do not mail merchandise returns without return instructions.
Information you provide. When you contact us, use a business planning tool, subscribe to communications, create an account, buy products, register for an event, request membership or vendor assistance, or submit a review, we receive the information relevant to that activity. This can include your name, business name, email address, telephone number, billing and shipping addresses, account details, order and event registration details, communications, and business planning preferences such as budget, location type, and expected serving volume. Information you submit for a public review or vendor listing may be visible to other visitors.
Technical and usage information. Our website and service providers receive information such as IP addresses, browser and device details, pages and resources requested, search queries, referring pages, timestamps, approximate location derived from network information, and security or error logs. Cookies and similar technologies can associate activity with a browser or session.
Location information. If you choose a map's device-location feature and permit location access in your browser, the map can use that location to find nearby vendors. You can search with a city, state/province, or postal code instead. Manage device-location permission through your browser or device settings.
Payment information. Payment providers, including Stripe and the payment methods offered at checkout, collect the payment credentials needed for your selected method. We receive transaction status, order information, and limited payment details needed to administer the purchase. Please do not send complete card numbers, bank credentials, passwords, or sensitive identity information through contact forms or search.
We use personal information to:
We distinguish information needed to deliver a requested service from optional marketing choices. Where consent is required for a particular use, we obtain it through the relevant choice or notice; this policy does not replace that consent process. You can contact us to ask about a use or withdraw consent, subject to legal or contractual limits. We will explain if withdrawing consent prevents us from providing a requested service.
Cookies and similar storage support functions such as sign-in, shopping cart contents, checkout sessions, security, and remembering website choices. You can restrict or delete cookies through your browser, although necessary store and account features may then stop working.
The website uses Automattic services, including Jetpack Search, Jetpack Stats, and WooCommerce analytics integrations. These services process search requests, site usage, and associated technical information. Search and help features may show automated summaries; verify important product, purchasing, or safety information with the underlying source or our team.
Maps and embedded videos can connect to Google or YouTube and disclose technical information when loaded or used. Cloudflare Turnstile helps identify automated abuse. The providers describe their processing in the following notices:
Browser cookie controls do not necessarily stop every other technology. Depending on your location and the law that applies, you may have additional privacy choices described below. Contact our privacy email for help exercising a choice or to ask which services processed information from your interaction.
We disclose information relevant to the services performed by providers supporting hosting, security, search, payments, accounting, order administration, shipping, customer support, and communications. Current integrations include Pressable/Automattic hosting and search, Stripe payments, QuickBooks accounting, and ShipStation fulfillment. Providers have their own legal responsibilities and privacy notices; their processing depends on the service used.
If you ask to be connected with an independent vendor or partner, we may provide the information necessary to respond to that request. A separate vendor's handling of information is governed by its own practices. We may also disclose information to comply with legal obligations or lawful process, investigate fraud or misuse, protect people and our rights, or in connection with a business transfer with appropriate safeguards.
Retention depends on the information, its purpose, and applicable legal requirements. For example, order and invoice records support tax, accounting, warranty, and dispute obligations; account information supports the account and necessary security; support communications help us resolve and follow up on requests. We may retain limited unsubscribe or suppression information to respect a marketing opt-out. Legal holds or other obligations can require retention even after an account closes or a deletion request is made. Protected backups expire through their normal retention cycle.
We use administrative and technical measures designed to protect personal information. No website or transmission method is completely secure. Protect your account credentials and promptly tell us about suspected unauthorized access.
Newsletter and promotional communications are distinct from necessary order and service messages. You can unsubscribe from marketing using the method in the message or contact ohio@snowie.com. Unsubscribing from marketing does not stop necessary messages about an order, account security, or event you registered for.
For commercial electronic messages to Canadian recipients, we rely on consent or another basis permitted by Canada's anti-spam law. A marketing choice is not required merely to make a purchase. Where that law applies, unsubscribe requests are implemented within 10 business days. We retain the information needed to document consent or another permitted basis and to respect opt-out requests.
Email ohio@snowie.com or use Support to ask about our handling of your information, request access or correction, request deletion where applicable, or raise a concern. We may need to verify your identity or a representative's authority in a proportionate way. Do not send identity documents unless we request them through an appropriate channel. We will explain when a legal exception prevents us from fulfilling a request.
United States. Depending on your residence and the laws applicable to our business, you may have rights to know about processing, access or correct information, obtain a copy, request deletion, or opt out of certain uses or disclosures. Additional state-specific notices and mechanisms apply where the law requires them. You can ask our privacy contact about applicable rights and request a review of a decision.
Canada. Subject to the applicable federal or provincial law, you may request access to information we hold about you, challenge its accuracy, ask about its use or disclosure, withdraw consent subject to legal or contractual limits, and challenge our compliance. We will address requests and provide reasons for any applicable limitation within the period required by the governing law. You may also raise an unresolved concern with the Office of the Privacy Commissioner of Canada or the relevant provincial privacy regulator.
Our website serves the United States and Canada, but information may be processed in the United States and other countries where our providers operate. Information processed in another jurisdiction may be subject to lawful access by its courts or authorities. We remain responsible for information under our control and take applicable safeguards into account when using service providers. Contact our privacy email to ask about those arrangements.
Our store and business planning services are intended for adult business users and are not directed to children under 13. We do not seek personal information directly from children. If you believe a child provided personal information without appropriate authorization, contact us so we can investigate and take appropriate action.
We will publish updates with a revised effective date and provide further notice or obtain consent where required. A policy update does not, by itself, authorize a new use of previously collected information when additional notice or consent is required.
Privacy contact: Snowie Business Network, an authorized representative and distributor for Snowie, LLC — ohio@snowie.com. You can also use Support.
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